Our client is a global media and technology company and one of the United States’ largest video, high-speed internet, and phone providers to residential and commercial customers, and among the many service profile, the in and outdoor Wi-Fi services are included.
The Wi-Fi service by this tier 1 operator includes Indoor and outdoor Wi-Fi access and roaming to the partner’s LTE network in multiple major cities in the United States.
To ensure reliable, high-speed connectivity and accessibility of both indoor and outdoor Wi-Fi hotspots to residential and commercial customers, the MSO sought a network performance assessment solution that would support the optimization of its growing network in a consistent manner.
The MSO approached TeleWorld Solutions to develop a standardized reporting and KPI methodology to assess network performance and identify potential gaps in the Wi-Fi network.
The solution provides consistent and concise network performance reports including trending insights into performance improvements and degradation.
Using the data provided by TeleWorld Solutions’ standardized network performance reports and methodology, the MSO has unprecedented insight into network KPIs and user experience, for more informed business decisions.
Based on the findings, the MSO has been able to escalate issues to the appropriate organizations for resolution. As a result, Wi-Fi performance has improved by 30%.
In addition to the standardized network performance reports, the MSO has extended its relationship with TeleWorld Solutions to test the performance of major feature enhancements.